We pack every item responsibly and with care to make sure your treasure arrives intact. However, insurance is still recommended and additional to the free shipping. It is important to inspect a package upon its arrival especially if the item is torn or damaged from the outside. You must refuse delivery of the item if it is insured. The shipper will not cover the damage unless this is done.
Large items may require a fork lift or similar equipment. Our free shipping does not include the coordination or charge for this equipment.